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How do policy makers and planners strategically plan for human resources? How can health care managers improve the performance of health care providers? How can organizational development contribute to the performance of health care providers? The quality of health service delivery depends to a large extent on the availability and performance of qualified personnel, aided by sufficient equipment, facilities and drugs. Health care managers can influence the performance of personnel in various ways using carefully formulated and implemented human resources for health policies, developed in consultation with stakeholders. In order to enhance workforce performance, managers also need to be able to analyse their own organizational culture and behaviour and to identify appropriate leadership skills. This course highlights the knowledge and skills that health care managers, policy makers and planners need for human resource management. It provides an overview of the situation of Human Resources for Health from a global perspective and subsequently discusses strategies at country level to address health workforce issues. Topics include the identification of various functions and stakeholders of human resources management in the health sector; strategic planning of human resources; the influence of governance on health workforce planning and management, the relation between training and performance; motivation and retention of personnel; performance management issues; and organizational development and leadership.
