Complaint procedure

If you are dissatisfied with our services, you can submit a complaint by sending an email to intercultural@kit.nl or by calling +31020568711. Please note that after a training you always receive an evaluation form where you can submit your feedback and comments.

What to include in the complaint

When submitting a complaint, please include your contact details with preferred communication method, and the date and name of the attended training if applicable. Please also include what corrective action you expect from our organization.

Process for handling your complaint

As soon as we have received your complaint we will record it in our system and notify you, and you will receive a complaint number for follow up.

We will analyze your complaint within 30 working days. When a decision has been made, we will contact you with feedback and a detailed proposal for resolving the complaint. If there are any delays or questions about your request we will also inform you timely.

If you are unsatisfied with the resolution of your complaint, please contact us about it. We will re-open the complaint and investigate it further. Otherwise we will close the complaint in our system with the corresponding resolution.

After closing a complaint, we will do a follow-up about the steps that we are taking to avoid similar issues in the future.