To improve the delivery of health interventions people-centred approaches are needed, both to ensure that interventions are accessible and address health care needs appropriately. Feedback of patients and community members can be used to improve programmatic activities and lead to the more equitable and comprehensive distribution of the programme interventions. Beneficiary Feedback Mechanisms provide a means of recording, evaluating and addressing beneficiaries’ perspectives into health care delivery.
This BFM toolkit presents the different tools developed within Ascend lot 1 for collecting and using feedback. The MMDP/VL tools are country specific, but can easily be adapted to situation/needs of another country.