Measuring workload for tuberculosis service provision at primary care level: a methodology.”

Publication

Published
2012
Authors
L. Blok, S. van den Hof, S.G. Mfinanga, A. Kahwa, E. Ngadaya, L. Oey, M. Dieleman

We developed and piloted a methodology to establish TB related work load at primary care level for clinical and laboratory staff. Workload is influenced by activities to be implemented, time to perform them, their frequency and patient load. Of particular importance is the patient pathway for diagnosis and treatment and the frequency of clinic visits. Using observation with checklists, clocking, interviews and review of registers, allows assessing the contribution of different factors on the workload.